Partheeban Kandasamy

Unassuming go getter, Team player, Change agent

Summary

With over 10 years of IT experience working in different roles, I’ve come to realize that I’m passionate towards working closely with technology, addressing customer challenges and business needs with great tools and products.


Achievements

  • Launched an automation tool for VMware Consultants which increases customer engagement time by freeing up 5 hours per resource per week from status reporting
  • Launched a BI tool for VMware Product Managers and Marketing to understand customer adoption and analyze trends across industries and market segments
  • Designed and Launched a set of tools that help Consultants engage and assess customer readiness on various aspects of technology proficiency, process maturity and team synergy
  • MVP, Global Support and Services for exceptional customer service and for contributions towards building labs, training programs and leading the SME team
  • Awarded the Outstanding Student Employee of the year, 2013 at UFL for designing and building an inventory management tool
  • Co-Inventor & Developer of the patented “Data Audit module for application software” (US9189356 B2)
  • Recognized for Academic excellence by Beta Gamma Sigma (Business honor society) and Alpha Iota Delta (Information Systems)

Experience

Technical Account Manager Team Lead, VMware - June 2018 – Present

Lead a team of Account Managers focused on Cloud solutions for large enterprise customers to create technical strategy, drive growth and align product roadmap with customers’ strategic goals for End User Computing

  • Drive product adoption, business development and company revenue growth by identifying opportunities, developing Success plans and leading customer workstreams for mobile expansion
  • Mentor team members and influence engagement strategies for large and complex deployments of VMware Enterprise Clients

Product Specialist, Technical Account Management, VMware - Jan 2014 – Jun 2018

Awards – Global Support and Services MVP 2015

Collaborate with large enterprise customers to identify needs, prioritize solutions, formulate technical strategy and aligning product road map with customers’ strategic goals

  • Serve as SME with strong knowledge for product, networking and third-party components and develop strategy to drive customer adoption
  • Identify new product requirements, feature gaps and work with Developers, Sales and Marketing to drive customer satisfaction and solve customer issues
  • Influence Product Roadmap by gathering product usage data, analyze adoption trends and study competitive landscape
  • Create presentations, demos and document features to train internal stakeholders & customers (ex: Guides, Release Notes)
  • Assessed existing infrastructure and reviewed implementation plans for best practices to provide recommendations for apt solutions that address customer’s business cases

Software Development Lead, Infinite Energy, Inc. - May 2013 – Dec 2013

Supervised and worked as a team member to build an intranet portal for the Infinite Energy employees using SharePoint

  • Scrum Master responsible for daily scrum meetings to ensure that the team is tracking on-time delivery of the product
  • Translate customer requirements to user stories in JIRA and engage development team to explain client use-cases, understand technical difficulties, develop acceptance criteria and continuously improve software features
  • Reviewed team members’ performance to identify areas for improvement and provide constructive feedback

Student Assistant, University of Florida - J. Wayne Reitz Union - May 2012 - April 2013

Awards – Outstanding Student Employee of the year, 2013

Gathered business requirements, designed and developed database solutions using MS Access and MSSQL

  • Worked with the Director of Operations to conceptualize and built a new inventory tracking system for the Operations Department of Reitz Union

Senior Software Developer, Tata Consultancy Services Ltd. - Nov 2008 - Dec 2011

Certifications – Sun Certified Java Programmer

Worked on multiple projects that used Client/Server architecture performing requirement gathering, design, development, unit testing, implementation and maintenance

  • Focused on re-engineering and re-designing Kiosk and Web Check-In applications for Hawaiian Airlines
  • Implemented Agile Scrum Methodology and functioned as the Scrum Master for an eight-member team
  • Performed a Technical Lead role in the Architecture Board working on installations and configuration of Quality Management Tools (Hudson, Sonar) to upkeep the process and quality adherence for various Projects
  • Developed secure web portal that enabled the Orissa state government transition from paper records to electronic records
  • Built a customizable array based workflow engine to accommodate any workflow changes without any development efforts
  • Co-Inventor & Developer of the patented “Data Audit module for application software” (US9189356 B2)

Certifications

  • University of Washington - Software Product Management 2019 (In Progress)
  • Grow with Google Challenge Scholarship – Android Developer
  • VCP – DW 2019, VMware vSphere 6.5 Foundations
  • Certified in ITIL Foundations V3– 2016

Education

  • Masters in Information Systems & Operations Management, University of Florida (GPA 3.88/4) Dec ‘13

    Recognized for Academic Excellence by Beta Gamma Sigma and Alpha Iota Delta

  • Bachelors in Electronics and Communication Engineering, Madras Institute of Technology May ‘08