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Passion- Building Valuable Solutions & Products through Technology

A Team Player, Driven, Expert Generalist, Unassuming Go Getter and a Change Agent

Solving hard problems by Day

Dreaming new solutions by Night

Passion
Passion
Perseverance
Perseverance
Grit
Grit
Empathy
Empathy
Tradition
Tradition
Integrity
Integrity

Experience

With over 10 years of IT experience working in different roles, I’ve come to realize that I’m passionate towards working closely with technology, addressing customer challenges and business needs with great tools and products.

Product Manager, VMware Event Broker Appliance - vmweventbroker.io

Jan 2020 – Present

Product Manager, VMware Event Broker Appliance - [vmweventbroker.io](https://bit.ly/vebapm)

Managed an early stage, enterprise platform that delivers a Functions as a Service capability (based on OSS technologies such as Kubernetes, Containers) which enable VI Administrators to build efficient automation based on events within SDDC

  • Conducted market research, identifying target customers and refining our user persona (developers and sys admins)

  • Created presentations, demos and evangelize features to train internal Stakeholders and Customers

  • Designed and built our website from the ground up to improve user engagement, conversion rate and provide enablement

Product Manager - Work Insights, UW Product Management Certification

Mar 2019 – Dec 2019

Conceptualized and Managed an Enterprise HRIS Product for Managers and HR to visualize employee sentiment and improve company culture through actionable and insightful data driven recommendations based on employee engagement, retention & enablement data

  • Market Dynamics - Conducted market analysis through interviews, surveys to understand current challenges with HR industry

  • User Centered Design - Developed prototypes that resonate with target Customer; incorporated feedback into the MVP design

  • Go to Market – Developed marketing strategy and business plan to take Product to Market

Customer Success Manager - Workspace One, VMware

Jan 2019 – Present

Customer Success Manager - Workspace One, VMware

Customer first, solution focused role dealing with large enterprise Customers to create technical strategy, drive growth and align Product roadmap with Customers’ strategic goals for End User Computing

  • Drive Product adoption, Business development and Company revenue growth by identifying opportunities, developing Success plans and leading Customer workstreams to improve Employee Experience

  • Translated complex Customer requirements to user stories in JIRA and engaged development team to explain client use-cases, understand technical difficulties, develop acceptance criteria and continuously improve software features

  • Influenced Product Roadmap prioritization backed with available data, insight into Customer utilization and requirements

Technical Program Management w/ TAM, VMware

Jun 2016 - Jun 2019

Technical Program Management w/ TAM, VMware

Conceptualize and launch multiple internal Programs and Products along with process optimizations that helped enable 10x growth of the TAM org globally and drive efficiencies with Customer engagement

  • Status Report Automation – Automated reporting helps TAMs increase Customer engagement time by 12.5% per week

  • Customer Readiness Assessment – helps TAMs assess Customer technology proficiency, process maturity and team synergy

  • Utilization dashboard – helps Product and Marketing understand platform utilization and analyze trends across industries

  • Others – Slack My SME for knowledge sharing, Training Bootcamp for quick onboarding, Static Labs for use case validation

Product Specialist, Technical Account Management, VMware - Jan 2014 – Jun 2018

June 2018 – Present

Product Specialist, Technical Account Management, VMware - Jan 2014 – Jun 2018

Fostered lasting Customer relationships to ensure multi-year renewals and net positive spend YoY on Product and Services

  • Served as SME with strong knowledge for Product technology such as Mobility, Application Management, Identity, Networking with strong understanding of open standards such as RESTful APIs, SAML, OAUTH2 and OpenID Connect

  • Customer Advocate collaborating with Product, Engineering, Operations, Sales and Marketing to gather various perspectives, data and insights to drive consensus and formulate action plans for solving Customer issues

  • Helped Customers achieve 300% efficiency with Application deployment cycles by cutting down manual handoff procedures through automation using Rest APIs, Webhooks and SDKs by working hand in hand with development teams

Software Development Lead, Infinite Energy, Inc. - May 2013 – Dec 2013

June 2018 – Present

Software Development Lead, Infinite Energy, Inc. - May 2013 – Dec 2013

Supervised and worked as a team member to build an intranet portal for the Infinite Energy employees using SharePoint

  • Scrum Master responsible for daily scrum meetings to ensure that the team is tracking on-time delivery of the product

  • Translate customer requirements to user stories in JIRA and engage development team to explain client use-cases, understand technical difficulties, develop acceptance criteria and continuously improve software features

  • Reviewed team members’ performance to identify areas for improvement and provide constructive feedback

CREDENTIALS

Certified Product Manager, University of Washington
Dec 2019
Certified Scrum Master, Scrum Alliance
Jun 2019
Masters in Information Systems & Operations Management, University of Florida
Dec 2013
Bachelors in Electronics and Communication Engineering, Madras Institute of Technology
May 2008
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